Frequently Asked Questions
Everything you need to know about shopping at SportmachinesStore
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer warranties on fitness equipment?
Yes, all our machines come with a minimum 1-year manufacturer warranty covering parts and defects. Extended protection plans are available at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Affirm.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Is assembly included with my purchase?
Most items ship flat-packed with detailed instructions. However, we offer professional 'White Glove' assembly services in select zip codes for an additional fee.